Creasync Custom Stoneworks
Warranty Coverage
At Creasync Custom Stoneworks, we stand behind the quality of every countertop we install by offering a 15-year limited warranty starting from the date of installation. If any part of your countertop fails due to defects in materials or workmanship, we’ll repair or replace it free of charge. This warranty applies to all countertops installed in single-family residential homes.
What's Not Covered
Our warranty does not cover the following situations:
- Normal wear and tear, including chips, scratches, or impact marks
- Stains or damage caused by harsh chemicals or spills not properly cleaned
- Excessive weight placed on a specific area or standing on the countertop
- Countertops moved from their original installed location
- Structural movement in the house, unlevel cabinets, or foundation issues
- Cracks around sinks or cutouts due to heavy impact or poor cabinet support
- Installations used in commercial environments such as restaurants, hotels, or offices
- Using countertops as flooring surfaces
- Separated seams due to house shifting, cabinet movement, or foundation problems
- Any work that has not been fully paid for
About Your Stone
Natural Stone (Granite, Marble, Quartzite):
We apply a protective sealer during installation, but to maintain long-term performance, we recommend resealing your stone annually. Because natural stone is formed by nature, each slab is unique in color, veining, and texture. Small pits or mineral streaks may appear — these are not defects but part of the stone’s authentic character.
Engineered Stone (Quartz):
Quartz slabs can vary slightly in color or pattern from batch to batch. Your countertop may differ subtly from the showroom sample, which is normal. Some quartz designs may contain visible flecks due to natural quartz crystals and manufacturing materials. While quartz is highly scratch-resistant, we recommend using cutting boards as it’s not entirely scratch-proof.
With proper care, both natural and engineered stone will maintain their beauty for many years.
The Fine Print
This warranty remains valid only if the countertop is maintained according to our care and usage guidelines. We are not liable for any damages or issues beyond repairing or replacing the countertop itself.
Your warranty becomes effective on the date indicated in your signed agreement.